Where Automotive Passion Meets Urban Fashion

SHIPPING INFORMATION

At Clothing Store, we understand that getting your urban fashion gear quickly is as important as the precision engineering in automotive design. That’s why we’ve streamlined our shipping process to deliver your items with speed and care.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Timeframes

We offer two shipping options to meet your needs:

STANDARD SHIPPING – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking included
  • Available worldwide (excluding Asia and some remote areas)

FREE SHIPPING

  • Available on orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Tracking included

Note: Delivery times are estimates and may vary depending on your location and customs processing. International customers may be subject to customs fees and import duties, which are the responsibility of the recipient.

RETURNS & EXCHANGES

Just as we value precision in automotive design, we value your complete satisfaction with our urban fashion products. If you’re not entirely happy with your purchase, our returns process is engineered for efficiency.

Return & Exchange Policy

We accept returns and exchanges within 15 days of you receiving your order. To be eligible for a return or exchange:

  • Items must be in original condition – unworn, unwashed
  • Original tags must be attached
  • Items must be in original packaging
  • Return must be initiated within the 15-day window

NON-RETURNABLE ITEMS

Due to hygiene and product nature, the following items cannot be returned or exchanged once opened or used:

  • INSOLES (if opened or used)
  • CLEARANCE ITEMS (marked as final sale)

Please choose these items carefully as they are exempt from our standard return policy.

How to Initiate a Return or Exchange

Follow these steps to process your return or exchange:

  1. Contact Our Support Team
    Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Authorization
    Our team will respond within 24 hours with a Return Authorization Number and shipping instructions.
  3. Package Your Items
    Include the original packing slip or a copy of your order confirmation. Securely package items to prevent damage during transit.
  4. Ship Your Return
    Send your package to our returns center at:
    1063 Arrowood Drive, Jacksonville, US 32202
  5. Track Your Return
    Keep your shipping receipt and tracking information until your return is processed.

RETURN & EXCHANGE REQUEST TEMPLATE

Use this template when emailing your request to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Clothing Store Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
– Order Number: [Your Order Number]
– Order Date: [Date of Order]
– Product(s) to Return: [Product Name(s), Size(s), Color(s)]
– Reason for Return/Exchange: [Please provide details]

Exchange Request (if applicable):
– Desired Replacement: [Product Name, Size, Color]

Shipping Address:
– [Your Full Name]
– [Your Street Address]
– [City, State/Province, Postal Code]
– [Country]

Please let me know the next steps and provide the Return Authorization Number.

Thank you,
[Your Name]
[Your Email Address]
[Your Phone Number (optional)]

Refunds and Processing Times

Once we receive and inspect your returned items:

  • Refund Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds issued to your original payment method
  • Credit Card/PayPal: 5-10 business days to appear on your statement
  • Exchange Processing: New items shipped within 1-2 business days after we process your return

IMPORTANT REFUND INFORMATION

  • Original shipping fees are non-refundable
  • For exchanges, we cover standard shipping costs for replacement items
  • Expedited shipping for exchanges may incur additional charges

International Returns

For our global customers (serving worldwide excluding Asia and some remote areas):

  • International customers are responsible for return shipping costs
  • Customs fees and import duties are non-refundable
  • We recommend using a trackable shipping service for international returns

NEED HELP?

Our support team is ready to assist you faster than a pit stop!

Email: [email protected]

Address: 1063 Arrowood Drive, Jacksonville, US 32202

Response Time: Typically within 24 hours

At Clothing Store, we’re committed to ensuring your urban fashion experience is as smooth and satisfying as the automotive designs that inspire our collections. Thank you for shopping with us!

Where Automotive Passion Meets Urban Fashion

The Clothing Store Team